Senior Director, Continious Improvement and Strategic Planning

. Established in 2021,
** Independence Pet Holdings
** is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
** Independence Pet Group (IPG),
** a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

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* Job Summary:

** seeking an accomplished to drive cross-functional operational excellence across our insurance organization. The role will lead the design, implementation, and optimization of strategic initiatives that streamline processes, and enhance core insurance administration - including claims efficiency and telephony architecture. The position ensures alignment with approved vendor solutions and regulatory frameworks in both the U.S. and Canada. The successful candidate will lead strategy and execution, ensuring that operational design supports both growth and compliance, and that change is implemented effectively across diverse teams and partners.
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* Job Location:

** Remote
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* Main Responsibilities:

** Drive automation and process optimization to enhance claims lifecycle efficiency, customer experience, and overall productivity.

Build and maintain governance frameworks to ensure initiatives are aligned with corporate strategy, budget, and compliance requirements.
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* Basic Qualifications:

** 10+ years of progressive experience in insurance operations, strategic transformation, or enterprise program management. Strong knowledge of U.S. and Canadian insurance regulatory environments, particularly relating to claims operations, product distribution, and telephony requirements.

Demonstrated experience with P&L oversight, budget development, and financial accountability, ensuring that operational initiatives deliver measurable efficiency, cost control, and return on investment.

Lean Six Sigma certification accompanied by demonstrated expertise in organizational change management, with the ability to apply structured methodologies to drive process improvement and sustainable transformation initiatives.

Exceptional leadership, communication, and stakeholder management skills.  ability to manage vendor ecosystems and drive measurable efficiency
* Comprehensive full medical, dental and vision Insurance
* Basic Life Insurance at no cost to the employee
* Company paid short-term and long-term disability
* 12 weeks of 100% paid Parental Leave
* Health Savings Account (HSA)
* Flexible Spending Accounts (FSA)
* Retirement savings plan
* Personal Paid Time Off
* Paid holidays and company-wide Wellness Day off
* Paid time off to volunteer at nonprofit organizations
* Pet friendly office environment
* Commuter Benefits
* Group Pet Insurance
* On the job training and skills development
* Employee Assistance Program (EAP)
** Thanks for visiting our careers page!
** ASPCA Pet Health Insurance, Embrace, Felix, Figo, Independence American Insurance Company, Pets Best, Pethealth, Pet Partners, Pet Place, and Pumpkin are all operated by
** Independence Pet Holdings (IPH)**.At IPH, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
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