Designer, Retail Sales, Retail Associate​/ Customer Service

Mathis Home-Ontario | 59
4105

E. Inland Empire Blvd.
Ontario, CA 91764, USA

Pay: $50,000-$200,000

Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and coworker that approaches.

Performs the same tasks as retail sales associate with the added responsibility, and benefit, using design experience and knowledge to handle design customers, perform in-home consultations, work with CAD software to meet customer’s needs.

Job requires being reliable, responsible, and dependable.

Must have attention to detail and be thorough in completing work tasks.

Answer customers’ questions about products, prices, availability, and product uses.

Emphasize product features based on analyses of customer’s needs.

Assist sales associates through motivation and support with gallery documentation and processes.

Responsible for writing and verifying all special orders written in the gallery to make sure price, finish, fabrics, and trims are correctly specified on order forms.

Assist customers directly and/or sales associates by expediting special ordering process efficiently and effectively.

Recommend, select, and help locate or obtain merchandise based on customer needs.

Knowledge of methods for showing, promoting, and selling products.

Ensure catalogs, price books, and fabrics are up to date.

Assist gallery customers with fabric selections for custom upholstery and finish selections for case good orders.

Occasionally travel to customers home and perform in-home consultations, maximizing the opportunity to increase sales.

Floor and accessory layout design inside the customer’s home.

Meet delivery drivers at customer homes and direct installation of merchandise.

Keep gallery merchandise presentable for customers.

Use excellent customer relations while demonstrating a high level of sales expertise.

Perform any other duties as directed by upper management.

Background in interior design preferred, either through education or experience.

Ability to communicate effectively with team members.

Positive attitude when working with customers.

Knowledge of employment and merchandise handling procedures.

To successfully perform the essential functions of the job, an employee must be able to perform the following:
Stopping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.

Heavy Work:
Lifting up to 50 lbs. occasionally, and/or up to 10 lbs. occasionally to move objects.

Work Environment:
Indoor, climate-controlled environment.

Mathis Home promotes and maintains a drug‑free work environment. Mathis Home is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.