Bilingual Sales Support Representative

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics.

By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is:

To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis on establishing and maintaining account relationships with Maui Jim customers.

The principal responsibilities and duties of this position are:

* Input/modify all faxed, phoned and emailed orders from core, key, duty-free, and account executives on a timely basis into the SAP system.

* Validate all sales incentive submissions and enter all subsequent redemption orders in SAP.

* Work with AE's to manage all consignment locations to ensure they depict an accurate representation of the physically product they have in their sales sample kits. This includes the cleaning and inspecting of all sales sample returns.

* Work in combination with our warehouse team to create, enter, ship, invoice and return all events submitted by AE's and or Corporate Gifts division in the US.

* Monitor and respond to all sales support related Zendesk tickets in a timely fashion.

* Work in conjunction with our account executives to actively support, educate and train our core and key accounts on the B2B website in Canada.

* Enter all weekly AE orders for POP and sales samples.

* Work closely with all departments to help identify and rectify all miss-picked orders, order entry errors, shipping inaccuracies and credit issues.

* Manage all communication flowing through our Marketing inbox daily.

* Maintain a high level of core, key, and duty-free account services, projecting a professional image, within respective regions to maximize production, working in coordination with designated outside AE's and the customer service department for all Maui Jim products. Provide customers with information on RX processes and procedures.

* Work in collaboration with our inventory control coordinator to ensure all supplies

* and information necessary to service new and existing core and key accounts is in stock and available to fill orders through our Canadian DC.

* Send all marketing and sales related information to core, key, duty free accounts and AE's as required.

* Supply AE's with all materials required for trade shows and trainings.

* Be the backup person for any sales support employee during vacation or sick time.

* Perform other work-related tasks, assignments and special projects as requested or required.

Desired Qualifications

As a guide, indicated below is the preferred education and experience for this position:

* 4+ years of advanced customer service experience. College coursework is preferred.

* The ability to speak both French and English

Skills preferred for this position:

* Strong organizational skills.

* Excellent written, oral and follow up communication skills.

* Team-player.

* Positive attitude.

* Microsoft Word and Excel skills.

* Aloha spirit.

* Type 40 wpm.

* Flexible

Special

Physical Requirements:

* Ability to key data into a computer for extended…