Senior Customer Success Manager - Enterprise

Employer Industry: B2B Software Solutions

• Competitive salary with stock options and extended long weekends
• Opportunity for career advancement in a rapidly evolving startup
• Work with a highly motivated team that aligns with core values
• Flexible work arrangements, including hybrid and remote options across Canada
• Engaging work environment with social events and activities

• Drive ownership of a portfolio of Enterprise accounts, managing risk identification, program execution, customer health, and retention
• Build and maintain relationships at all levels within customer accounts
• Manage changes in executive leadership and communicate Route This' value effectively
• Align customer initiatives with expansion and renewal strategies
• Conduct compelling business reviews for executives, leveraging customer data to demonstrate ROI

• 5+ years of experience managing large enterprise accounts or renewals in a senior role
• Technical background, with previous experience as a Technical Account Manager or Sales Engineer
• Proven ability to build relationships across various audiences, including executives
• Strong data analysis skills to tell compelling stories and help customers maximize value
• Solid experience managing the renewal process and navigating enterprise procurement procedures

• Experience in a SaaS technology environment
• Ability to effectively forge new customer relationships at executive and influencer levels
• Exceptional listening and storytelling skills to connect customer needs with solutions
• Experience in a high-growth startup environment

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