Assistant General Manager

Position: Assistant General Manager (52857)
Education Level High School This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. This position is responsible for implementing workflow procedures based on direction from the Site Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
* Schedule and coordinate meetings.
* Conduct employee performance reviews.
* Develop good customer relationships.
* Participate in recruitment and dismissal processes.
* Smooth out problems within the workplace.
* Address employee and customer concerns.
* Develop strategies for better workplace efficiency and goal achievement.
* Email and phone correspondence.
* Liaise between managers, customers and employees.
* Provide direction to staff.
* Monitor spending patterns and budget.
* Fill in for Sitel Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
* Organizing shift schedules for team members
* Monitoring attendance, tardiness and time off
* Assigning duties to specific employees based on role and skills
* Supervising employees and assisting with tasks as necessary
* Managing employees’ requests and transgressions
* Training new and current team members on tasks
* Handling customer issues and managing conflicts
* Adhering to company policies and health, safety and employment standards
* Balancing cash drawers and preparing cash deposits
* Performs all other duties as requested## Qualifications
*
* Qualifications:

*** Ability to display courteous and professional attitude
* Excellent customer service skills to ensure optimum customer satisfaction
* Strong ability to work flexible hours, such as evenings and weekends
* Ability to work standing over long periods of time
* Ability to lift items of moderate weight
* Ability to work outdoor and be efficient in all weather conditions
* Ability to interact ethically with fellow employees and customers
* Excellent written and oral communication skills, as well as interpersonal skills
* Strong ability to handle the physical demand of the job
* Ability to follow directions and correctly implement tasks.
* Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance  Roles and responsibilities are listed above but are not limited to the list.  Employees may be asked to complete tasks outside of this list and within managements reason for their job description.

#J-18808-Ljbffr