Member Specialist

Position Summary

What you'll do includes providing member service, maintaining the checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, providing guidance and support with self‑service technology, processing member purchases, handling payments, returns, refunds, and exchanges according to company policies for different membership and payment types, and following company safety standards and procedures including safety sweeps.

Additional responsibilities include following proper procedures for handling merchandise, reporting unsafe situations, maintaining entrance and exit areas, verifying membership cards, assisting members with purchasing decisions and locating merchandise, arranging and organizing merchandise, and ensuring a safe shopping environment.

Further duties involve securing and safeguarding Sam’s Club assets, maintaining paperwork and logs, executing emergency response procedures, and ensuring compliance with security and safety practices.

You will also assist with training new Member Frontline Services associates on company processes, teach new technology and tool functionality, deliver new programs rollout training, and provide continuous learning and process improvement opportunities.

You will comply with company policies and standards of ethics and integrity, use the Open Door Policy, and execute related action plans.

In addition, you will complete work assignments and priorities using policies, data, and resources, collaborating with managers, co‑workers, customers, and partners, and recommending ways to address improvement opportunities.

You must respect individuals, work as a team, build strong relationships, communicate with impact and positivity, help others, develop and mentor, and operate with integrity, aligning with Walmart values and supporting a regenerative company.

Serve customers and members by delivering results, putting the customer first, making decisions based on reliable information, balancing priorities, and considering how your work impacts the team.

Strive for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and using new technologies and skills to support others through change.

• Respect the Individual:
  Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Respect the Individual:
  Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics and compliance, model Walmart values, hold oneself and others accountable, and support Walmart’s regenerative goals.
• Act with Integrity:
  Act in a self‑less manner, consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members:
  Deliver results while putting the customer first.
• Serve our Customers and Members:
  Make decisions based on reliable information; balance short‑ and long‑term priorities; consider how your work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience.
• Strive for Excellence:
  Drive continuous improvements; be open to and use new technologies and skills; support others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount depends on your job classification and length of employment and meets or exceeds the requirements of paid sick leave laws where applicable.
• Other…