Mobile Associate, Store-in-Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving.

• Proactively engage with a broad range of customers in a highly traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions, onboarding solutions, and help customers self‑serve using the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer‑Ready at all times. Continuously learn and improve skills for the best customer experience. Partner with nearby store locations to onboard customers, practice skills, share knowledge, and perform store operations, opening and closing procedures.
  
  Carry kiosk keys, lock and secure kiosk assets, and report lost keys or assets to the manager.
• Be customer‑obsessed, passionate, friendly, and engaging. Build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Reach out to potential customers to drive sales activity. Follow up, capture referrals, manage "Be Back" processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma or GED (required).

• 6 months of customer service and/or sales experience, retail environment preferred (required).

• Customer satisfaction:
  Passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals (required).
• Team building:
  Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices, and provide resolutions to issues (required).
• Retail sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment (required).

• At least 18 years of age.
• Legally authorized to work in the United States.

No travel required.

DOT Regulated Position:
No. Safety Sensitive Position:
No.

Hourly base pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

Full and part‑time employees have access to medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance;

voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship…