Commercial Service Coordinator

Description

• Submit items requiring Contract Amendment/Adjustment to Customer Accounts to the Contacts department.
• Schedule, quote, and discuss repair services with customers and technicians, and provide customer updates via phone and in-person.
• Research and maintain month-end open tickets needed to process invoices.
• Coordinate and dispatch service technicians; communicating with customers and technicians until satisfactory job completion.
• Open, process, and close work orders and update applicable systems with service history.
• Process and respond to scheduling requests from customers, technicians, engineers, and site visits and repair services for managers.
• Maintain time & material parts process and communicate to the customer when parts have been ordered and received, as needed.
• Complete other various duties assigned by management.

• Minimum of three (3) years experience in the service industry scheduling or dispatching preferably in the HVAC, electrical, or automotive environment.
• Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel.
• Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills.
• Capable of managing time properly and efficiently and self-starting.
• Ability to prioritize, adapt and remain calm in stressful situations.
• Ability to pass a drug test and background check.
• Passion for helping others. Present a professional, positive, and helpful attitude always.