Relationship Banker II; Opelika AL Main Branch

Job Description

The Relationship Banker II at Regions is responsible for meeting with customers and prospects in person and by phone to determine their financial needs and to meet those needs by proactively offering appropriate products, services, and guidance to help customers achieve their financial goals.

• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educate and advise customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings.
• Provide a consistent optimal customer experience, including greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Own and resolve customer issues.
• Refer customers to an internal team of experts when complex financial goals and needs are recognized.
• Follow all bank processes and procedures and adhere to applicable laws and regulations; as a branch team member ensure sound banking practices including managing, identifying, and reporting operational risks.

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to 20 pounds.

• Bachelor’s degree.
• Life Insurance License.
• One year of cash-handling, banking, and/or customer service experience.

• Adherence to policies, procedures, and guidelines.
• Assistance with digital banking offerings.
• Handling multiple priorities simultaneously.
• Oversight of large sums of cash.
• Excellent relationship‑building skills.
• Strong communication and customer focus.

Pay range:
Minimum $43,814.19 USD;
Median $52,402.00 USD.

Incentive pay:
Eligible for commission and formulaic incentive plans based on performance against metrics and goals.

• Paid Vacation/Sick Time.
• 401(k) with Company Match.
• Medical, Dental, and Vision Benefits.
• Disability Benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life Insurance.
• Parental Leave.
• Employee Assistance Program.
• Associate Volunteer Program.

Opelika, Alabama – 2021 Main Gateway Drive.

Regions is an Equal Opportunity Employer including disabled and veterans.