Customer Service Rep

Local Finance strives to create an environment with its customers based on service, privacy, and trust. Recognizing that our customers often utilize our services for smaller, immediate need purchases, we will constantly work to exceed their expectations.

Job Description Local Finance, is seeking a Customer Service Representative. The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be:

• Making outside sales calls and reporting customer activities to the Branch Manager
• Growing the business, bringing customers to the finance office or putting customers in touch with the Branch Manager
• Contacting past due customers for credit and collections
• Collecting past due payments for current clients for credit and collection purposes

Job Responsibilities The Customer Service Representative will assist the Branch Manager with outside sales, credit and collections, customer service, finance, banking, and management functions including:

• Assisting in achieving monthly finance loan volume standards by conducting outside sales and soliciting loans over the telephone and at the credit sales counter
• Completing daily/weekly progress reports and maintaining daily and weekly standards
• Assisting in meeting standards in weekly credit delinquency reduction, finance loan volume, and slow file percentages

Job Requirements The qualified Customer Service Representative is required to be present and prompt on all scheduled workdays while conducting themselves in a professional manner. The ideal Customer Service Representative will have:

• Previous finance / credit and collections experience - not required but a plus
• Education equivalent to high school diploma minimum
• At least one year of experience in outside sales, credit and collections, customer service, finance, banking, credit, and or management
• A positive attitude every day, outgoing personality, higher than average energy level

• Valid Drivers License Required.
• Bilingual (English & Spanish) a plus.

All your information will be kept confidential according to EEO guidelines.