Director of Rooms; Hotel Housekeeping and Hotel Front Desk

Director of Rooms

Join one of the Southeast's premier resort destinations as our new Director of Rooms. Nestled along the Robert Trent Jones Golf Trail and surrounded by the natural beauty of Grand National Lake, the Auburn Marriott Opelika Resort & Spa offers a unique blend of upscale resort experiences, championship golf, luxury spa amenities, and Southern hospitality — all just minutes from the energy and culture of Auburn University.

As Director of Rooms, you will play a critical leadership role in shaping the guest experience across Front Office, Housekeeping, Laundry, and resort operations while helping drive service excellence, operational efficiency, and team engagement at a highly recognized Marriott resort property.

How You Will Make An Impact:

• Provide strategic leadership for Front Office, Housekeeping, and Laundry operations while ensuring exceptional guest experiences and operational excellence.
• Lead, mentor, and develop department leaders and associates, creating a culture centered on accountability, teamwork, and service excellence.
• Drive guest satisfaction initiatives by analyzing service trends, operational data, and guest feedback to continuously elevate the arrival and stay experience.
• Collaborate closely with Engineering, Food & Beverage, Spa, Golf, and Resort leadership teams to ensure seamless resort operations.
• Champion Marriott brand standards, service initiatives, training programs, and operational improvements that enhance efficiency and guest loyalty.
• Optimize labor, staffing, and operational systems while balancing financial performance with elevated service delivery.
• Conduct regular property walk-throughs and engage directly with guests and associates to identify opportunities for improvement and innovation.
• Serve as a visible, hands-on leader who thrives in a fast-paced resort environment and leads by example.

What You Bring To The Table:

• Proven hotel Rooms leadership experience in a full-service hotel or resort environment.
• Strong operational leadership skills with the ability to inspire teams and drive accountability.
• Passion for hospitality, guest engagement, and creating memorable experiences.
• Ability to balance service excellence with business results in a high-volume environment.
• Excellent communication, problem-solving, and team development skills.
• Marriott experience is a plus.
• ** Must be flexible with weekends and resort operational schedules.**

Why You'll Love This Opportunity:

• Lead at one of Alabama's most recognized Marriott resort destinations.
• Be part of PCH Hotels & Resorts — a company known for its award-winning culture and "Hospitality with Heart & Soul."
• Work in a beautiful resort setting featuring luxury accommodations, championship golf, resort spa experiences, and expansive event space.
• Competitive compensation and outstanding benefits package including:
• Marriott hotel discounts worldwide
• Resort dining, golf, and retail discounts
• Tuition reimbursement up to $2,500 annually
• Health, Dental, Vision, Life Insurance, FSA & HSA options
• 401(k) with company match
• PTO, holidays, and wellness support programs
• Growth and advancement opportunities across an award-winning portfolio

If you are a dynamic hospitality leader ready to elevate the guest experience while developing high-performing teams in a premier resort environment, we'd love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.