Assistant General Manager- Hampton- Opelika, AL

Job Details

Job Location:

Hampton - OP - Opelika, AL 36804

Position Type:
Full Time

Are you a hospitality leader who thrives on solving problems, motivating teams, and creating outstanding guest experiences?

The Assistant General Manager supports the General Manager by:

• Holding regular briefings and meetings with all department heads.
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Overseeing capital projects, customer service, and property refurbishment.
• Handling guest complaints and supervising service recovery processes.
• Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Managing hotel profitability while exceeding revenue and guest satisfaction targets.
• Making decisions in the best interest of the hotel and management team.
• Monitoring daily business reports and adjusting operations as needed.
• Ensuring accurate monthly financial outlooks for all departments.
• Maximizing room yield and hotel revenue through innovative sales strategies and management programs.
• Overseeing and supporting all hotel departments.
• Providing strong leadership to hotel team members.
• Responding to audits to ensure continual operational improvement.
• Assisting in sales and developing strong sales prospects.
• Safeguarding operational quality during internal and external audits.
• Complying with legal, OSHA, fire safety, and other regulatory requirements.
• Performing deep-cleaning tasks and special projects, as needed.
• Assisting with guest room cleaning when necessary.
• Completing all brand-specific training within the required timeframe.
• Achieving and exceeding guest satisfaction scores.
• Maintaining confidentiality of financial, guest, and employee information.
• Performing other duties as assigned.

This job description may change at any time without notice.

The Assistant General Manager will work a variety of front desk shifts, including night audit. Weekend and occasional holiday work is required, with additional duties assigned as needed by the General Manager.

• 2-year degree in hotel management or related field, or equivalent hotel experience
• Excellent computer skills
• Customer service background

Must be legally authorized to work in the United States.

Join a team that values your growth and success! We provide:

• Competitive pay
• Paid time off
• Holiday pay
• A supportive team that mentors, challenges, and encourages you throughout your career

Does this sound like your next opportunity?

We are an Equal Opportunity Employer and participate in the E-Verify Program. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.