IT Support Technician

Overview

We are seeking a customer-focused IT Support Technician to provide both Level 1 and Level 2 technical support in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting a variety of technical issues, delivering excellent customer service, and expanding their technical skillset through hands-on experience and project involvement.

• Provide end-user support for hardware, software, account access, and peripheral devices.
• Troubleshoot and resolve issues related to user accounts, permissions, printing, and network-connected devices.
• Respond to, document, and manage support requests through a ticketing system.
• Diagnose and resolve desktop and workstation issues in a timely manner.
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders.
• Assist with onboarding, device deployment, and general IT operations support.
• Participate in IT projects and improvement initiatives as assigned.
• Maintain accurate documentation of support activities, procedures, and resolutions.
• Deliver exceptional customer service while supporting employees across the organization.

• Experience providing Level 1 and Level 2 technical support in a help desk or desktop support environment.
• Strong troubleshooting skills across hardware, operating systems, and common business applications.
• Experience supporting user accounts, access permissions, and endpoint devices.
• Familiarity with desktop administration, system support, and IT service management processes.
• Excellent communication and interpersonal skills, with the ability to interact confidently with all levels of the organization.
• Self-motivated, adaptable, and eager to learn new technologies and processes.
• Ability to manage multiple priorities while maintaining attention to detail.

• Strong customer service mindset and professional demeanor.
• Willingness to learn and continuously improve technical skills.
• Comfortable working independently as well as part of a team.
• Versatile "jack-of-all-trades" approach to supporting a broad range of IT needs.
• Interest in long-term growth and advancement opportunities within IT.

• Approximately 90% end-user support and ticket resolution.
• Approximately 10% participation in IT projects and continuous improvement initiatives.
• Opportunity to gain exposure to multiple areas of IT and develop skills for future career growth.

This is a Contract to Hire position based out of Opelika, AL.

The pay range for this position is $20.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Opelika,AL. Final date to receive applications This position is anticipated to close on Oct 1, 2026.

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