Branch Supervisor

Branch Supervisor

The Branch Supervisor will guide and manage branch operations in providing quality service to members in account transactions, loan applications, and new accounts. The Branch Supervisor will assist the Branch Manager in overseeing the daily operations of the teller department and the member service department.

Essential Duties and Responsibilities:

• Oversee the daily operations of all tellers and member service representatives.
• Monitor branch activity with regard to transactions, teller errors, and new accounts.
• Monitor all branch operations to ensure a consistent, professional approach.
• Monitor all Teller/MSR staff with regard to professional appearance and conduct.
• Assist staff or members in solving complex account problems.
• Oversee the teller/MSR staff in all aspects of their job duties.
• Oversee the maintenance calls when appropriate on cash dispensers, ATMs, coin counter as needed to make sure that equipment is kept in good running order.
• Review transactions for CTR and SAR filing and provide correct information to the Branch Manager for filing as needed.
• Assist the Branch Manager when locks and combinations need to be repaired, replaced, and/or changed.
• Perform other assignments, projects, and duties as required/assigned.