Rental Coordinator - Rental Store
Listed on 2026-06-12
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Retail
Business Administration, Office Administrator/ Coordinator, Customer Service Rep
The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position.
The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
- Receives incoming calls and records detailed customer information
- Organizes workspace for easy access to product information and rental rates
- Completes rental reservations and rental contracts
- Documents all missed rental opportunities
- Arranges store to promote sales of merchandise
- Closes rental contracts and created invoices daily
- Works with equipment sales representatives to ensure customer satisfaction
- Follows up on overdue rentals and past due invoices
- Understands common equipment failure causes and resolves problems
- Negotiate mutually agreeable settlements on customer complaints
- Other duties as assigned by supervisor
Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.
Qualifications Education- High school diploma or the equivalent
- Entry Level with 0-2 years’ experience and completed 20 hours of LMS classes within the first two years of employment in order toproceedto the next level
- Candidates mustpossessthe ability to quicklyacquirethe following required Skills and
Competencies:
- Relationship building skills
- Problem resolution
- High mechanical aptitude
- Advanced computing skills
- Proficiency in Excel
- TTCo and supplier computer programs
- OSHA and MSHA required training
- Compliance training
Work is normally performed incompanyoffice, worksite, or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Sitting for extended periods of time and standing on hard surfaces for extended periods of time is oftenrequired.
Physical Requirements- Speaking
- Writing
- Typing
- Reaching
- Kneeling
- Grasping
- Stooping
- Lifting items up to 25 lbs.
- Climbing on equipment
- Driving (day and night)
- Tripping, falling, slipping
- Repetitive hand motion (computer work)
- Back and neck strain
- Potential harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Qualifications Skills Required ComputerAdvanced
Customer ServiceAdvanced
Microsoft OfficeAdvanced
Problem SolvingAdvanced
Relationship BuildingAdvanced
Verbal CommunicationAdvanced
Behaviors Motivations Education RequiredHigh School or Equivalent or better.
Experience Licenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
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