Patient Services Representative

Overview

Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

• Perform front-desk duties such as patient check-in/out, appointment scheduling, and handling payments and medical records.
• Serve as the first point of contact for patients, ensuring a professional and welcoming environment.
• Support clinical and billing teams with accurate administrative and clerical documentation.

• Ensure smooth patient flow by efficiently managing appointments, follow-ups, and no-shows.
• Accurately collect and update patient information, including insurance and billing details.
• Maintain compliance with HIPAA privacy and security standards while handling sensitive patient data.
• Facilitate effective communication between departments through electronic message documentation and schedule coordination.

• High school diploma with strong communication and customer service skills.
• Knowledge of patient scheduling, billing, and insurance processes preferred.
• Ability to quickly learn and use computerized medical office systems.
• Friendly, organized, and dependable with a focus on patient-centered service.