Patient Access Rep

Who We Are

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit‑sharing plan
• Company‑paid short‑term and long‑term disability coverage
• Company‑paid life insurance for you and your family
• Access to company‑provided training and educational resources
• Eligibility for annual merit‑based performance increases
• Accrued General Purpose Time (GPT)
• Eight company‑paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

• Serve as the first point of contact for patients and callers at the assigned CIS location
• Manage a high‑volume, multi‑line switchboard with accuracy, efficiency, and professionalism
• Support clinic operations by scheduling patient appointments and ensuring timely call routing
• Play a key role in delivering a positive patient experience through clear communication and responsiveness

• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently
• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates
• Maintain accurate documentation and message routing within the medical record to support clinical teams
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence
• Uphold CIS’s patient‑centered philosophy through courteous, respectful, and compassionate interactions

• Strong communication and listening skills with a customer‑focused mindset
• Ability to handle a fast‑paced, high-call-volume environment with accuracy and professionalism
• Experience with multi‑line phone systems and scheduling software preferred
• Detail‑oriented with the ability to gather and document complete and accurate information
• Reliable, adaptable, and willing to support team needs to ensure clinic success