Retail Assistant Store Manager

Pay and Commission

$13.00 to $16.50 per hour.

Retail sales associates can earn up to 8% on transactions, which could average an additional $4.72 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access
  * program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of the wages earned up to seven (7×) times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION:
  Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hrs) of vacation after completing one (1) year of active employment and two (2) weeks (80 hrs) of vacation on each anniversary date thereafter (state/local adjustments apply). 120 hrs after five (5) years.
• SICK/PERSONAL:
  Eligible employees are granted 8 hrs (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hrs each anniversary thereafter (years 2‑5) (state/local adjustments apply). 24 hrs after five (5) years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (allowing up to $2,000 per year) available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks!
• Auto‑enrollment in the First Cash 401k program after six (6) months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/third‑level experience. Assistant Store Managers are accountable for day‑to‑day store operations and promoting a positive, productive environment. They partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations/Customer Satisfaction. This position sets the tone for a customer‑centric environment.

In addition, this position analyzes store financial statements to ensure financial goals are met, commits to the company's asset protection program, promotes the business, and targets new customer acquisition. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

This role offers an hourly wage, plus Assistant Store Managers earn commission based on productivity and a bonus based on store performance. Pay will be based on location, qualifications, and experience.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets prescribed First Cash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedures are followed for asset protection.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, covering inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related…