Enrollment Specialist

Columbia Southern University

Job Title:

Enrollment Specialist I

Department:
Student Accounts

Reports to:

Supervisor

FLSA:
Non-Exempt

Hours:

Monday through Thursday 8:00 AM to 5:00 PM (CT) Onsite, and Friday 8:00 AM to 3:00 PM (CT) (extended hours when requested)

Location:

Orange Beach, AL/Hybrid

Compensation:
The starting compensation for this $16.00 hourly. Disclosure:
Final compensation will be determined based on experience, qualifications, and company compensation guidelines.

The Enrollment Specialist is responsible for processing pending and received enrollments and preparing packages for non-financial aid students.

Additional duties may be assigned.

• Processes enrollments and packages daily, and updates accounts as required.
• Research and communicate accurate information via phone, text, email, and chat to students the necessary information regarding their account.
• Provide proper documentation, contact notes, and follow-up needs within the student file.
• Provide excellent customer service both internally and externally.
• Consistently available for phone rotation and chat.
• Provide departmental backup as needed.
• Assist students with enrollments by submitting an enrollment for the student or by communicating step‑by‑step procedures on submitting an enrollment online.
• Promotes, maintains, and enhances workplace culture within the Department of Student Accounts and the university.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Academic Processes - Knowledge of university guidelines, course descriptions, and academic terminology
• Clerical - Knowledge of office administrative procedures, including word processing, managing files and records, typing, and other office procedures
• Computer - Knowledge of basic computer processes, including word processing, web browsing, and Microsoft Office, including Basic Microsoft Excel
• Mathematics - Knowledge of basic mathematics

• Critical Thinking - Uses logic and reasoning to look at different types of information to make conclusions and work through problems
• Reading Comprehension - Understanding written sentences and paragraphs in work‑related documents
• Research - Locates key facts and information to learn more about different types of information
• Interpersonal Skills - Communicates and interacts with people effectively while being aware of social perceptions
• Time Management - Manages one’s own time to accomplish assigned tasks
• Attention to Detail - Thoroughness and accuracy when accomplishing a task, ensuring all aspects are reviewed

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Selective Attention (Vigilance) - The ability to concentrate on a task over a period of time without being distracted.

• High school diploma or the equivalent.

• Office equipment, including computers, telephones, and printers
• Software used includes Microsoft Word, Excel, Adobe, Outlook, Anthology, Chat Beacon, Ring Central, and internal database software.
• Reliable and secure internet is required for this position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is hybrid, and when working remotely, the employee should have a designated workspace free from distractions and noise. When on‑site, this position requires working in an office setting with the use of fluorescent lighting. Candidates should be comfortable working in an environment with fluorescent lights, which may be present throughout the workspace.

The on‑site work environment is a climate‑controlled office setting, primarily sedentary, with frequent sitting, occasional walking and lifting, and frequent near‑vision use for reading and computer work. The noise level is generally moderate.

There are no supervisory responsibilities for this position.