Enrollment Specialist I

Columbia Southern University Job Description

Job Title: Enrollment Specialist I Department:
Student Accounts

Reports to:

Supervisor
Department:Student Accounts

FLSA: Non-exempt
Hours
:
Monday through Thursday 8:00 AM to 5:00 PM (CT) Onsite, and Friday 8:00 AM to 3:00 PM (CT)
Remote (extended hours when requested)
Location:Orange Beach, AL/ Hybrid

Last Updated: July 28, 2026

The Enrollment Specialist is responsible for processing pending and received enrollments and preparing packages for non-financial aid students.

Additional duties may be assigned

• Processes enrollments and packages daily, and updates accounts as required.
• Research and communicate accurate information via phone, text, email, and chat to students the necessary information regarding their account.
• Provide proper documentation, contact notes, and follow-up needs within the studentfile.
• Provide excellent customer service both internally and externally.
• Consistently available for phone rotation and chat.
• Provide departmental backup as needed.
• Assist students with enrollments by submitting an enrollment for the student or by communicatingstep-by-step procedures on submitting an enrollment online.
• Promotes, maintains, and enhances workplace culture within the Department of Student Account sand the university.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

• English Language
  - Knowledge of the structure and content of the English language, including themeaning and spelling of words, rules of composition, and grammar.
• Academic Processes
  - Knowledge of university guidelines, course descriptions, and academicterminology
• Clerical
  - Knowledge of office administrative procedures, including word processing, managingfiles and records, typing, and other office procedures
• Computer
  - Knowledge of basic computer processes, including word processing, web browsing, and Microsoft Office, including Basic Microsoft Excel
• Mathematics
  - Knowledge of basic mathematics

• Critical Thinking
  - Uses logic and reasoning to look at different types of information to makeconclusions and work through problems
• Reading Comprehension
  - Understanding written sentences and paragraphs in work-related documents
• Research
  - Locates key facts and information to learn more about different types of information
• Interpersonal Skills
  - Communicates and interacts with people effectively while being aware ofsocial perceptions
• Time Management
  - Manages one’s own time to accomplish assigned tasks
• Attention to Detail
  - Thoroughness and accuracy when accomplishing a task, ensuring all aspectsare reviewed

• Written Comprehension
  - The ability to read and understand information and ideas presented inwriting
• Written Expression
  - The ability to communicate information and ideas in writing so others will understand
• Oral Comprehension
  - The ability to listen to and understand information and ideas presentedthrough spoken words and sentences
• Oral Expression
  - The ability to communicate information and ideas in speaking so others will understand
• Selective Attention (Vigilance) - The ability to concentrate on a task over a period of timewithout being distracted

High school diploma or the equivalent.

• Office equipment, including computers, telephones, and printers
• Software used includes Microsoft Word, Excel, Adobe, Outlook, Anthology, Chat Beacon,Ring Central, and internal database software.
• Reliable and secure internet is required for this position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is remote and should
have an established office with secure and reliable internet. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.

There are no supervisory responsibilities for this position.

In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact (Use the "Apply for this Job" box below).