Housekeeping Lead

Summary of Role

The Housekeeping Lead is responsible for coordinating daily housekeeping operations, ensuring all units meet Brett/Robinson’s cleanliness and presentation standards, and supporting the performance and development of the housekeeping team. This role serves as a key communication link between housekeepers and the HK Manager (HKM). The Lead plays a critical part in maintaining readiness of all units, especially owner arrivals, priority units, and photo-ready properties.

Position Title: Housekeeping Lead (HKL)

Department: Property Care

Reports To: Housekeeping Manager (HKM)

Summary Of Role: The Housekeeping Lead is responsible for coordinating daily housekeeping operations, ensuring all units meet Brett/Robinson’s cleanliness and presentation standards, and supporting the performance and development of the housekeeping team. This role serves as a key communication link between housekeepers and the HK Manager (HKM). The Lead plays a critical part in maintaining readiness of all units, especially owner arrivals, priority units, and photo-ready properties.

• Serve as a housekeeping leader during high‑traffic, high‑occupancy periods, supporting operational execution as an hourly role.
• Provide hands‑on leadership across housekeeping operations, including training and onboarding housekeepers, linen management, unit inspections, supply organization, quality control, and direct housekeeping support as needed.
• Transition to a Piece Work Housekeeper role during lower‑occupancy periods at the discretion of leadership, based on operational needs, performance, and staffing requirements.
• Maintain flexibility to shift between leadership support and unit‑level execution to ensure cleanliness, readiness, and quality standards are consistently met.

• Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling. Ability to lift, carry, or move up to 40 pounds on a regular basis.
• Ability to use janitorial and office supplies/products on a regular basis.
• Ability to operate standard office equipment, including computers, phones, and other necessary devices.
• Ability to work in a client‑facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

• High School Diploma or GED required; prior experience in housekeeping, hospitality, property operations, or customer service preferred.
• Ability to communicate professionally with clients, owners, guests, and team members.
• Ability to manage escalated client concerns and support operational problem‑solving.
• Basic math and cash‑handling skills, including audits and payment processing (as applicable).
• Highly detail‑oriented with strong organizational skills, and ability to multitask in a fast‑paced, client‑facing environment.
• Reliable transportation with ability to use personal vehicle for company related tasks when necessary.

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.

This position includes a salary increase effective February 10. As a result of this adjustment, the role is not eligible for a merit‑based or cost‑of‑living salary increase during the 2026 calendar year.