HSKP MANAGER

Position:
Housekeeping Manager (HKM)

Department:
Property Care

Reports To:

Operations Manager or Property Manager

The Housekeeping Manager is responsible for leading and coordinating daily housekeeping operations within assigned complexes during peak business periods. This role ensures that all units meet Brett/Robinson’s standards for quality, cleanliness, and presentation, while maintaining efficient workflows, appropriate staffing levels, and accurate reporting.

• Attend morning building meetings for room operations and maintain communication with other departments.
• Assign daily duties to housekeeping staff based on arrivals, departures, and workload.
• Ensure all assigned work is completed according to cleanliness and presentation standards by check-in time.
• Conduct unit inspections daily to confirm quality and consistency.
• Walk all assigned floors at the end of the day to ensure no linen bags, trash, or supplies remain in hallways or common areas.
• Roll only one day at a time, any unassigned or incomplete units daily to maintain accurate tracking.
• Document all owner communications and follow-up actions for accountability.

• Report staff absences and verify proper clock-in/clock-out, including lunch breaks.
• Ensure accurate payroll processing, verifying hours worked, breaks, and preventing unauthorized overtime.
• Approve completed cleaning tasks and verify rates and payment types.
• Reconcile payroll between platform systems.
• Run the Building Forecast Report daily/weekly (or as needed) to prioritize staff assignments.

• Inspect units to ensure they meet Brett/Robinson’s quality, cleanliness, and presentation standards.
• Ensure units prepared for photography meet company photo standards.
• Ensure units are set up according to reference photos in the software.
• Investigate housekeeping service or equipment complaints, take corrective action, and document resolutions.

• Ensure adequate staffing of housekeeping operations each day.
• Recommend promotions, transfers, or disciplinary actions as needed.
• Conduct ongoing training on cleaning procedures, company policies, and proper equipment use.
• Lead weekly briefs and debriefs to review operational successes, challenges, and updates.

• Maintain inventory of cleaning supplies, linens, and equipment.
• Submit supply/inventory and linen add-on.
• Oversee the care and maintenance of housekeeping equipment.
• Assist with pushing and unloading laundry and linen carts as needed.
• Communicate sensitive or escalated issues to the PM immediately.
• Recommend process improvements to enhance service quality and productivity.
• Support implementation of new procedures or technology as directed by management.

• Perform additional duties as assigned by management.

• Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling, often requiring considerable use of the arms and legs; ability to lift, carry, or move up to 40 pounds regularly.
• Ability to use janitorial and office supplies/products on a regular basis.
• Ability to operate standard office equipment, including computers, phones, and other necessary devices.
• Ability to work in a client-facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

• High School Diploma or GED required; prior experience in housekeeping, hospitality, property operations, or customer service preferred.
• Ability to communicate professionally with clients, owners, guests, and team members.
• Ability to manage escalated client concerns and support…