HSKP Operations Manager Job Orange Beach area,Alabama USA,Hospitality / Hotel / Catering

Capable of performing all job duties of a Housekeeping Manager/Supervisor.
Supervise, mentor, and support HKMs to maintain productivity, quality, professionalism, and morale.
Conduct daily, weekly, and monthly coaching sessions, including One-on-Ones with HKMs.
Provide all training and mentoring needed to ensure HKMs meet departmental housekeeping standards.
Complete HKM training checklists and document progress.
Oversee HKM compliance with uniforms, name tags, attendance, schedules, and company policies.
Manage performance documentation for HKM and housekeeping staff, including write-ups, warnings, and terminations.
Provide secondary coverage for HKM duties as needed.

Unit Quality & Operational Oversight

Spend a significant portion of working time at the complexes to oversee operations, perform spot checks, and ensure the highest level of cleanliness is attained for all units.
Conduct regular unit inspections to confirm cleanliness, setup, and presentation standards are met.
Supervise seasonal cleans and walkthroughs.
Ensure units prepared for photography meet company photo standards and are set up according to reference photos in the software.
Ensure ON/OFF rental transitions are completed to housekeeping standards.
Oversee completion of same-day and next-day arrival assignments by HKMs.
Run weekly and 14-day Building Forecast Reports to plan housekeeping staffing and workloads, including holiday adjustments.
Investigate housekeeping service or equipment complaints, take corrective action, and document resolutions.
Evaluate and monitor HKMs to ensure adherence to company and departmental policies and procedures.

Owner & Guest Relations Support

Ensure HKMs and housekeeping staff respond and follow through to resolve guest/owner housekeeping-related issues and complaints.
Communicate sensitive or escalated housekeeping issues to the Operations Manager (Property Care) or Property Manager immediately.
Document housekeeping-related owner communications and follow-up actions for accountability.
Communicate proactively during major water, weather, or other operational events as they relate to housekeeping readiness.

Payroll & Administrative Duties

Verify payroll accuracy for HKM and piece-rate housekeeping staff, including clock-in/out times, lunch breaks, and hours worked.
Reconcile payroll between platform systems.
Approve completed cleaning tasks, verifying rates and payment types.
Approve HKM schedules, task payments, and weekly timesheets; ensure schedules are submitted on time.
Ensure staff remain within overtime limitations set by departmental budget.
Review and approve termination documentation submitted by HKMs.
Ensure adequate staffing of housekeeping operations each day across assigned portfolios.
Recommend promotions, transfers, or disciplinary actions as needed.
Work with the Training Coordinator to ensure all housekeeping staff are trained properly, and provide recommendations and feedback for continued improvement of the training program.
Lead or oversee weekly briefs and debriefs to review operational successes, challenges, and updates.
Monitor inventory of cleaning supplies, linens, and equipment across portfolios, and oversee the care and maintenance of housekeeping equipment.
Support the coordination and delivery of orientation sessions for new hires.

Operational Planning & Continuous Improvement

Support long-term departmental planning and operational excellence initiatives for Housekeeping.
Monitor overtime, budgets, and inventory control for the housekeeping function within each building portfolio.
Recommend process improvements to enhance service quality and productivity.
Support the implementation of new procedures, systems, or technology for Housekeeping.
Participate in meetings, special projects,…