Systems & VoIP Engineer

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Full Time Technical Orange Beach, AL, US

7 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

Job Title: Systems & VoIP Engineer

Department: Network Operations

Reports to: Director of Technical Services

FLSA: Exempt

Location: Orange Beach, Alabama

The Systems & VoIP Engineer designs, implements, maintains, and supports Secure Vision’s enterprise network, systems, and voice infrastructure across residential, hospitality, commercial, and MDU properties throughout the Alabama and Florida Gulf Coast. With advanced knowledge of networking, Linux systems administration, virtualization, fiber access technologies, and SIP-based voice platforms, the Systems & VoIP Engineer serves as a technical resource for infrastructure planning, deployment, troubleshooting, and continuous improvement while ensuring the reliability, security, and performance of critical business systems.

• Voice & Unified Communications:
  • Configure, maintain, and support hosted and on-premise VoIP and unified communications platforms.
  • Troubleshoot SIP-based voice services, including trunking, dial plans, call routing, codec negotiation, NAT traversal, registration failures, and RTP-related issues.
  • Coordinate customer voice provisioning, platform migrations, DID management, number porting, and carrier communications.
  • Support voice deployments across hospitality, MDU, commercial, and enterprise environments.
  • Maintain E911 compliance and endpoint provisioning standards.
• Network Engineering & Operations:
  • Design, configure, maintain, and troubleshoot enterprise routing and switching infrastructure across multiple locations.
  • Configure and administer VLANs, routing, switching, STP/RSTP, LACP, QoS, and inter-site connectivity.
  • Plan, implement, and maintain network redundancy for fiber transport and carrier connectivity.
  • Administer firewall platforms and implement network security policies and best practices.
  • Diagnose and resolve network performance issues, including latency, packet loss, bandwidth utilization, and spanning-tree events.
• Fiber & Access Infrastructure:
  • Deploy, configure, and maintain GPON/EPON OLT infrastructure supporting Secure Vision's fiber access network.
  • Support FTTH and FTTN deployments while coordinating carrier circuit installations and handoffs.
  • Maintain accurate network topology documentation, equipment inventories, and configuration standards.
• Wireless Infrastructure:
  • Deploy, configure, and maintain Point-to-Point (PtP) and Point-to-Multipoint (PtMP) wireless backhaul systems.
  • Optimize wireless network performance, capacity, and reliability across distributed service locations.
  • Monitor wireless infrastructure and proactively address service-impacting issues.
• Administer Linux-based servers, virtualized infrastructure, and enterprise storage platforms supporting business operations.
• Configure and maintain virtualization environments, including clustering, high availability, storage replication, and disaster recovery capabilities.
• Install, maintain, and upgrade physical server hardware, firmware, storage systems, and supporting infrastructure.
• Administer core infrastructure services including DNS, DHCP, NTP, authentication, and directory services.
• Deploy and maintain network monitoring, alerting, backup, and disaster recovery solutions.
• Maintain network diagrams, IP address management (IPAM), operational documentation, and technical standards.
• Participate in change management, incident response, root-cause analysis, and infrastructure improvement initiatives.
• Performs other related duties as assigned by their supervisor.

• Advanced knowledge of enterprise routing, switching, TCP/IP networking, VLANs, QoS, routing protocols, STP/RSTP, and network troubleshooting.
• Proficiency administering Linux operating systems and enterprise server environments.
• Strong understanding of SIP, RTP, VoIP, PBX systems, and unified communications technologies.
• Experience configuring and supporting GPON/EPON fiber access infrastructure.
• Knowledge of…