Guest Services Coordinator - Part Time

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

• Greets and establishes rapport with guests, current and prospective residents; fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund, ensuring expenditures are recorded in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi; records them in the proper accounts and issues receipts.
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Assists with planning and coordinating guest and resident relations events and activities within the resort.
• Assists with the preparation of marketing materials.
• Makes collection calls for site rental payments as directed; submits bad debt files to collections.
• Processes resident move‑ins and move‑outs.
• Completes and maintains resort records, reports, and files.
• Refs sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property management/reservation system in a timely manner.
• Obtains approvals on prospective resident applications; tracks all approvals and denials.
• Assists prospective residents by checking the status of Sun Homes inventory; reviews home listings, shows homes, and assists with rental applications.
• Reviews and codes invoices and other payables and submits them for manager approval.
• Other duties as assigned.
• Checks guests in and out for their reservations.

• High School Diploma or GED (Required)
• 2 years of administrative experience (Required)
• 6 months of experience using property management and/or reservation systems (Preferred)
• 6 months of hotel or resort front‑desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver’s license

• 401(k) Plan with employer matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Team Member Perks & Discounts program with hundreds of discounts on travel, merchandise, mobile phone service, and more
• Discounts at Sun Outdoors locations across the nation
• Paid sick leave
• Various paid holidays, bereavement time and pay for jury duty

$16 per hour

Job Reference: 136001

ACCESSIBILITY ASSISTANCE:
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343 or email  Please include “Applicant Accommodation” in the subject line of your email.

Job Segment:
Front Desk, Data Entry, Accounts Payable, Supply, Part Time, Administrative, Finance, Operations