Resident Service Coordinator- Part-time

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life, whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role:

The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement. This role is all about building strong relationships with residents and creatively coordinating social programs, events, and services that align with the needs of the community and organization. The RSC works closely with the Director of Resident Services, reports directly to the Community Manager, and provides essential administrative and operational support as needed.

If you’re enthusiastic about making a difference in the community and bringing fresh ideas to life, this role is for you!

The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• Resident Engagement & Satisfaction
  • Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
  • Conduct regular check‑ins and build strong internal and external community connections with resource organizations.
  • Lead routine resident orientation sessions and familiarize residents with services and policies.
  • Reassureively assist in the resolution of all customer service–related items.
  • Co‑ordinate community resident programs, events, and meetings to improve customer satisfaction scores and online reputation.
  • Regularly evaluate residents’ needs through interviews, surveys, and collaboration with service providers to connect them to appropriate services such as financial assistance, healthcare, housing support, and more.
  • Develop strategies to identify at‑risk residents (e.g., lease violations, complaints, late payments, behavioral concerns) and work to improve their success within the community.
  • Collaborate with local businesses for sponsor ships and partnerships.
  • Promote events through marketing materials and social media.
  • Support residents in crises by connecting them with resources.
  • Utilize software to streamline communication and maintain updated resident information.
  • Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
  • Provide regular updates and reports to management.
  • Align resident services with organizational goals through collaboration with internal teams.
  • Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
• Leasing and Compliance
  • Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents as needed.
  • Oversee move‑in and move‑out procedures, ensuring a smooth transition for residents and proper documentation.
  • Guide prospective residents through the application process, including eligibility requirements and form completion.
  • Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention.
  • Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as assigned.
  • Assist with other duties as assigned.

• Strong customer service and verbal/written communication skills
• Strong interpersonal skills
• 1+ years of service coordination and event planning or equivalent experience
• Experience supporting after‑school or aftercare programs, including assisting with homework, organizing activities, and engaging with youth in a structured environment
• Ability to set priorities and manage time effectively
• Experience in social services, case management, or human resources
• Bilingual (English & Spanish) highly desired
• Solid computer proficiency, including Windows (Word, Excel), internet, and…