Bilingual Center Administrator

Become a part of our caring community and help us put health first

The Center Administrator (CA) oversees daily operations at senior primary care centers, ensuring smooth, patient‑focused care. This dynamic leadership role combines strategic planning, financial oversight, and team collaboration to drive quality outcomes and support key initiatives, including compliance, retention, and performance metrics. Responsibilities may vary by location as determined by local leadership. You will report to the Associate Operations Director.

The Manager, Clinic/Center Administration oversees staffing plans, policies, and procedures for the facility, partnering with clinicians to support patient outcomes. This role makes decisions on departmental resources and operations, collaborates across departments, and communicates with other managers through briefings and meetings.

• Oversee operations within a multi‑physician office or clinical group, maintaining an owner‑operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
• Manage front‑of‑house and back‑office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development.
• Conduct monthly meetings with Regional AOD, AMDs, and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.

• Commitment to creating patient‑centric environments and fostering a culture of care and connection.
• Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision‑making.
• Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in collaboration with risk management.

• Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high‑performing teams with clinical and operational staff.
• Maintain regular communication to align on performance, strategies, and team management.
• Ensure unified decision‑making and consistent messaging for cohesive leadership.
• Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes.
• Manage clinic/market dynamics and engagement interdependently.
• Monitor and communicate incentive plans effectively.
• Collaborate with clinical dyad partners to develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.

• Must be bilingual English and Spanish.
• 3+ years of operational leadership experience within a multi‑physician office or clinical group, including front‑of‑house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Healthcare practice management experience.
• Understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both…