Wireless Retail Sales Associate ORANGE | Saxon Blvd Avg

Job Details

Job Location:

ORANGE CITY | Saxon Blvd 2

JSB - Orange City, FL 32763

Position Type:
Full-Time/Part-Time
Salary Range: $11.50 - $30.00 Hourly

Job Shift: Any
Job Category:
Sales

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93 we’ve been providing superior service and quality wireless products featuring the latest in technology. We consistently deliver the solutions and service our customers demand.

Arch Telecom Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors, creating energy and excitement around our products and services. In a fast-paced fun environment, they focus first on customer needs, building strong connections and educating customers on device and service solutions. This training‑focused role prepares you for promotion to Mobile Expert.

• Help customers resume their shopping journey across online, Customer Care, or in‑store channels
• Explore individual needs and provide hands‑on demonstrations of our latest technology
• Conduct side‑by‑side selling to find personalized solutions beyond basic device and service plans, including accessories and IoT devices
• Guide customers through the purchasing experience with thoughtful questions, informative answers, and shared expertise
• Approach service and sales needs with patience, honesty, and empathy
• Use digital tools to demonstrate coverage, plans, services, and troubleshooting processes
• Complete training on in‑store experience, new skills, processes, systems, and reference resources
• Build relationships and partner with employees across channels to own the customer experience, resolve issues, and identify small business leads

• Strong desire to learn and master customer advocacy skills
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to work alongside peers and store leaders, sharing best practices and resolving issues
• Ability to balance customer experience and performance goals
• 6 months of customer service and/or sales experience; retail environment preferred
• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods and lift objects up to 25 lbs
• Reliable transportation
• Full‑time (40 hrs) or part‑time (20+ hrs) availability

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay & uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Opportunities for career advancement
• Culture of care & excellence
• Discounted T‑Mobile cell phone plan
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards and more

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team.