Manager-MSST Team

Position Summary:

The Mobile Service Travel Team Manager acts as both a commercial leader and an operational manager. This hybrid role requires technical knowledge of hydraulic systems and a strong, proactive approach to client relationship management.

• Sales and Business Development
  • Grow Revenue:
    Actively prospect, develop and secure new customers while managing existing accounts within a national territory.
  • Generate proposals:
    Create and present technical proposals, quotes and contracts for hydraulic services, including repairs, installations and system troubleshooting.
  • Customer Relationship Management:
    Build long-term partnerships on-site providing updates, resolving concerns, and ensuring high customer satisfaction throughout the project lifecycle.
• Team Leadership & Coordination
  • Scheduling:
    Manage and schedule mobile service technicians for short and long term, travel-based assignments based on skill set, location and availability.
  • Performance:
    Oversee technician performance, training, and compliance with safety and quality standards.
  • Logistics:
    Travel, lodging, service vehicles, equipment inventory and specialized tools required for field deployments.
  • Project Monitoring:
    Monitor job progress, troubleshoot on-site issues and ensure timely completion of work.
• Strategic Support
  • Budgeting:
    Manage the annual sales and service operations budget.
  • Reporting:
    Provide regular reports on sales activity, including calls, lost orders, lost business and service metrics.
  • Technical Support:
    Offer technical guidance to field technicians and clients and collaborate with internal engineering teams.

• 401(k) with company match and immediate vesting
• Health Insurance
• Dental Insurance
• Short & Long Term Disability Insurance company paid
• Life Insurance company paid
• Critical Illness Insurance company paid
• Accident Insurance company paid
• Vision Insurance
• Employee Discount Program
• Casual Work Environment
• 8 Company Paid Holidays with 3 floating days
• Vacation Accrual (within your first year)
• Great opportunity for future advancement

• Required
  
  Qualifications & Skills
  • Experience:
    
    5+ years of experience in hydraulic system or hose service or related field.
  • Leadership: 2+ years in supervisory or management role.
  • Technical Knowledge:
    Strong understanding of hydraulic systems, components and repair methods.
  • Communication:
    Excellent verbal and written communication skills for client interaction and team reporting.
  • Licensing:
    Valid driver's license with a clean record.
  • Mobility:
    Willingness to travel extensively and work flexible hours to support field teams.
• Key Performance Indicators
  • Sales Target Achievement:
    Revenue growth against quarterly/annual goals.
  • Utilization:
    Maximizing technician utilization on field projects.
  • Customer Retention & Satisfaction:
    Maintaining high service standards.
  • Gross Margin:
    Ensuring profitability on service jobs.