Customer Service & Account Specialist

Job Summary

The Customer Service and Account Specialist supports sales teams and customers by managing orders, responding to inquiries, maintaining pricing, and coordinating with purchasing and warehouse operations. The ideal candidate is detail-oriented, organized, and able to multitask effectively in a fast-paced environment.

• Enter and process customer orders using the Bridgestone Hose Power ERP system.
• Distribute order documentation to appropriate warehouse teams.
• Confirm orders with customers via email or customer portals and provide estimated ship dates.
• Initiate part requests with the Purchasing Department for new or modified orders as needed.
• Respond promptly and professionally to customer and sales representative inquiries via phone and email.
• Provide quotes, pricing details, order status updates, and shipment tracking information.
• Assist customers with product returns and RMA processing.
• Support basic technical inquiries and assist with product identification.
• Maintain and update customer pricing files.
• Manage cost files as required or when workload permits.
• Review open order reports at least twice weekly and proactively identify and resolve late shipments or back-ordered items.
• Monitor container shipments for imported products tied to customer orders and collaborate with buyers to adjust purchasing requirements based on usage trends.
• Assist with special projects and initiatives as assigned by management and provide backup coverage for team members during absences or peak workload periods.
• Stay informed on system updates, product changes, and company policies.

We are committed to developing our employees and offering long-term career opportunities within the organization. This role is designed as a foundational position with the potential to grow into expanded responsibilities based on performance, initiative, and business needs. Advancement opportunities may include growth in other areas of our business. Team members who demonstrate strong attention to detail, collaboration, problem-solving skills, and a desire to learn will have ongoing opportunities for professional development and advancement as our business continues to grow.

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 1 year experience in customer service, sales support, or order processing.

• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Strong problem-solving skills with a customer-focused mindset.

• Experience working with customer portals, including order retrieval, confirmations, and shipment notifications.
• General knowledge of purchasing processes and inventory management.
• Ability to work independently and take initiative in resolving issues.