Call Representative

Job Title:

Call Center Representative – Coastal Health

Job Location:

CALL CENTER MSO Primary Care - Orange Park, FL 32073

Coastal Health is seeking a professional and patient-focused Call Center Representative to support our primary care offices. This role serves as the first point of contact for patients, ensuring a positive experience by providing accurate information, scheduling appointments, and directing calls appropriately. The ideal candidate is an excellent communicator with strong organizational skills and a commitment to delivering high-quality customer service in a healthcare setting.

• Answer incoming calls in a timely, courteous, and professional manner
• Schedule, reschedule, and confirm patient appointments
• Route calls to appropriate departments, providers, or staff
• Provide general information about services, office locations, and policies
• Verify patient information and update records in the system
• Handle patient concerns and elevate issues when necessary
• Maintain confidentiality in accordance with HIPAA regulations
• Document call details accurately in the system

• High school diploma or equivalent required
• Previous call center or healthcare experience preferred
• Strong verbal communication and active listening skills
• Ability to multitask and navigate multiple systems efficiently
• Basic computer proficiency and familiarity with scheduling software
• Professional demeanor and strong customer service orientation
• Minimum 1 year experience in the medical field preferred
• Multi-tasking, flexibility, telephone skills, customer service, time management, organization
• Attention to detail, scheduling, word processing, professionalism, quality focus
• Team‑driven attitude, ability to work in a fast‑paced environment, and reliable transportation

• Office‑based
• Fast‑paced, team‑oriented environment

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement

Interested candidates should submit their resume.

Coastal Health is an equal opportunity employer committed to creating an inclusive environment for all employees.