Planet Fitness - Overnight Member Services Representative - Part Time - Orange Park

Orange Park, FL 700 Blanding Blvd., Orange Park, FL 32065, United States of America
Pay: $14.00 – $14.50

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system and take prospective members on tours.
• Sign up new members, calculating rates and monthly payment amounts.
• Assist the Club Manager in counting the cash drawer as needed.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Club Manager as necessary.
• Assist in maintaining the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of your shift, helping with the priority cleaning list each day, and completing walk‑around and bathroom checks periodically.
• Support any special cleaning projects as needed.
• Perform other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, or any other protected characteristic. Accommodations are available upon request for candidates with disabilities.