Personal Banker

Position Overview

As a Personal Banker in PNC's Retail Banking organization, you will be based in Orange Park, FL. This in‑office role focuses on delivering an inclusive, customer‑centric experience while building brand loyalty and driving revenue.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customers' share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Conduct proactive sales conversations using a defined process that includes outbound calling, service‑to‑sales interactions, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation at each client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Display heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring tasks are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a Personal Banker role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an Associate’s degree or equivalent and 3+ years of related experience or product knowledge. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree is required, but an Associate’s degree or equivalent experience is preferred.

No certifications are required for this position.

• Medical and prescription drug coverage with a Health Savings Account feature
• Dental and vision coverage
• Life insurance for employees and spouse/children
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Reimbursement for adoption, surrogacy, and doula services
• Educational assistance, including fully paid programs
• Robust wellness program with financial incentives
• Paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days depending on career level and years of service

If an accommodation is required to participate in the application process, please contact us via email at with “accommodation request” in the subject line. Please include your name, the job , and your preferred method of contact.

PNC is an equal‑employment-opportunity employer. We provide opportunities for qualified individuals of all backgrounds, and we provide reasonable accommodations to employment applicants and qualified individuals with disabilities. This position is subject to the applicable federal and state regulations governing eligibility for employment.