OnBase IT Systems Administrator

Title:

OnBase IT Systems Administrator K  — Delivering Solutions, Changing the World.

K  is seeking an OnBase IT Systems Administrator to join our Enterprise Systems Team and support the administration, support, and continuous improvement of the Hyland OnBase and Brainware Intelligent Capture solutions, with a primary focus on Accounts Payable (AP) invoice automation. The OnBase Administrator will partner closely with Finance, business stakeholders, and IT teams to deliver responsive customer service, drive innovation, and advance digital delivery across financial document workflows.

This position will play a key role in improving user experience, increasing automation, strengthening compliance, and enabling efficient, scalable, end-to-end processing.

Digital Delivery, AP Automation & Workflow Management:
Design, configure, and support end-to-end AP invoice processing workflows, including invoice ingestion, validation, approval routing, and posting. Advance digital delivery by optimizing touchless invoice processing through automation, business rules, and exception handling queues. Configure PO invoice matching processes (2-way / 3-way match) and approval hierarchies to improve accuracy and efficiency. Support invoice ingestion through monitored digital channels, including Outlook email integrations.

Monitor and improve invoice cycle times, reduce manual intervention, and identify opportunities for innovation in workflow design.

Brainware Intelligent Capture (Invoice Processing):
Administer and optimize Brainware for high-volume invoice capture and data extraction. Configure document classification, data extraction, and validation rules for invoices and financial documents. Improve OCR accuracy and minimize exception rates.

System Administration, Service Delivery & Support:
Provide daily support, maintenance, and monitoring of OnBase and Brainware platforms to ensure reliable service delivery. Troubleshoot workflow, capture, and integration issues impacting AP operations with a strong customer service mindset. Maintain OnBase Unity/Thick clients for finance users and support a positive user experience across digital tools. Manage upgrades, patches, and system configurations while minimizing disruption to business operations.

ERP Integration & Financial Systems:
Support and troubleshoot integrations between OnBase and ERP systems - Deltek Costpoint ERP and SAP. Ensure accurate and timely transfer of invoice data between systems. Work with finance and various IT teams to maintain data consistency and system reliability.

Data, Reporting & Compliance:
Develop and maintain AP-related reports and dashboards (invoice volume, cycle time, exception rates). Use SQL queries to analyze invoice processing data and resolve discrepancies. Ensure compliance with SOX financial controls, including audit trails and document retention. Support internal and external audits with document retrieval and reporting.

Customer Service, User Support & Finance

Collaboration:

Provide responsive support to AP and finance teams for invoice processing, workflow issues, and system questions. Deliver a high level of customer service by resolving issues effectively and communicating clearly with business users and technical teams. Conduct user training and system demonstrations focused on AP processes and digital tools adoption. Develop and maintain SOPs and user documentation that support consistent, efficient process execution.

Act as a liaison between Finance and IT to continuously improve AP processes, service quality, and digital capabilities.

Innovation, Process Improvement & Governance:
Identify opportunities to increase automation, reduce paper-based processing, and improve the digital delivery of finance services. Implement best practices for financial document management, workflow optimization, and scalable solution design. Recommend innovative enhancements that improve user experience, operational efficiency, and business value. Participate in OnBase community forums and remain current with platform enhancements and industry trends.

Bachelor’s Degree in Business Administration,…