Assistant Store Manager- PT Orange Park

Assistant Store Manager – Donated Goods

1300 Blanding Blvd., Orange Park, FL 32065

Reporting to:
Store Manager

Date:
July 2014

Position Status:
Updated

FLSA Status:
Exempt

Assists the Store Manager in daily operations and sales results, ensuring excellent customer and donor service. Manages donated goods processing, oversees staff training, and performs opening and closing duties in the Store Manager’s absence.

• High School diploma or GED preferred.
• Minimum of 2 years prior retail management experience preferred.
• Equivalent work experience or a 2‑year or 4‑year degree preferred.
• None.

• Demonstration of team leadership skills.
• Strong oral and written communication skills.
• Advanced customer service skills.
• Ability to promote and maintain workplace safety.
• Ability to handle customer/donor/employee relations in the absence of a Store Manager.
• Values diversity.
• Proficiency with POS reporting procedures.
• Energy and enthusiasm to help others.
• Demonstrated interest in a career in retail.
• Strong knowledge of financial management.
• Ability to do basic math calculations.
• Ability to use a computer/iPad and basic Office programs; must operate telephone and fax machine.
• Ability to regularly lift up to 10 pounds and occasionally up to 50 pounds.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Reliable transportation and a valid driver’s license.

• Supervise processing of donated goods, maintaining timely accuracy.
• Foster teamwork, coach, train, develop management staff, and oversee training of store personnel.
• Delegate daily and weekly scheduling of staff.
• Address employee issues, provide performance feedback, conduct formal evaluations, and counsel employees.
• Administer disciplinary actions with the Area Manager and Human Resources.
• Oversee overall store operation, including daily and weekly sales, donations, and financial results.
• Maintain revenue goals, budgeted expenses, and profitability through sales, inventory, and labor control.
• Ensure accurate cash handling and proper accounting of store revenue.
• Organize store operations for effective customer service and profitability.
• Maintain store appearance and ensure compliance with policies, safety, and company procedures.
• Train staff on safety protocols and promote a safe, productive environment.
• Ensure all company policies and procedures are communicated and adhered to consistently.
• Maintain strong customer/donor relations with high standards of service.
• Complete administrative duties such as communicating transportation needs, opening/closing store, reporting facilities issues, and making daily deposits.

30%

• Maintain a well‑organized and clean production area.
• Facilitate loading and unloading of merchandise from company trucks.
• Train employees on processing, sorting, hanging, and organizing donated goods.
• Greet donors, receive merchandise, and provide itemized receipts if requested.
• Remove donations from donor’s vehicle as needed.
• Break down donations into appropriate bins of similar merchandise.
• Examine non‑clothing items for sales floor suitability per standards.
• Place sellable clothing on hangers, meet quotas, and arrange by type and color.
• Count and record hung clothing pieces.
• Ensure production counts are achieved.
• Place unsellable clothing in appropriate bins.

30%

• Train employees on register procedures and floor layout.
• Process customer transactions, handle payment, make change, bag merchandise, and thank customers.
• Assist customers with shopping needs.
• Move clothing from the back production room to the sales floor and arrange on sales floor racks.
• Keep the sales floor clean, neat, and properly displayed.
• Rearrange clothing on racks, dust, and pull items when racks are full.
• Report security or theft problems to the Area Manager or higher management as required.

30%

Other duties as assigned, including travel to other stores as needed. 10%

Requires supervision and management of at least 2 full‑time employees: 5‑20 Sales Associates and Key Holders.

• Standing, walking, lifting up to 50 lbs, carrying up…