Collections Specialist Job in Orange, CA

Collections Specialist

We are looking for a Collections Specialist to join a growing organization in Orange, California on a contract to permanent basis. In this role, you will help strengthen cash flow performance by managing outstanding receivables, partnering with internal teams to address billing concerns, and maintaining positive client relationships. This opportunity is well suited for a detail-focused individual who communicates effectively, stays organized in a fast-moving environment, and takes initiative to drive timely payment resolution.

Responsibilities:

• Review overdue customer balances, investigate payment delays, and take prompt action to secure resolution on open invoices.
• Partner with billing and customer-facing teams to address disputed charges, partial payments, and account inconsistencies.
• Document collection outreach, customer responses, and promised payment dates with a high level of accuracy.
• Track receivables aging and provide regular updates to leadership on account status, risk areas, and expected collections.
• Follow up consistently with customers to improve recovery timelines and support reduction of outstanding days in accounts receivable.
• Assist with applying incoming payments and reconciling account activity when additional support is needed.
• Contribute to month-end activities by reporting on delinquent balances and anticipated recoveries.
• Maintain a courteous, service-oriented approach in all collection conversations while working toward timely payment outcomes.