Collections Specialist

Description We are looking for a Collections Specialist to join a growing organization in Orange, California on a contract basis with the potential for a permanent position. This position supports the accounts receivable function by helping maintain healthy cash flow, addressing overdue balances, and partnering with internal teams to resolve billing concerns. The ideal candidate brings strong follow-through, sound judgment, and the ability to communicate effectively with clients while managing multiple priorities in a fast-moving environment.

Responsibilities:

- Review outstanding customer balances, prioritize follow-up activity, and communicate with clients to secure timely payment.

- Investigate billing variances, partial payments, and disputed charges by coordinating with internal partners such as billing and customer-facing teams.

- Keep thorough documentation of account status, collection outreach, promised payment dates, and issue resolution progress.

- Analyze aging information and provide regular updates on delinquent accounts, collection trends, and recovery expectations to leadership.

- Take action on open receivables to help shorten payment cycles and improve overall accounts receivable performance.

- Assist with applying incoming payments and reconciling account activity when support is needed across the receivables process.

- Contribute to month-end activities by sharing account updates and expected collections tied to overdue balances.

- Handle customer interactions with professionalism and a service-minded approach while working toward payment resolution. Requirements - 2 to 4 years of experience in business-to-business collections, ideally within technology, services, subscription, or similarly fast-paced industries.

- Working knowledge of accounts receivable practices, collections workflows, and methods for resolving past-due balances.

- Strong verbal and written communication skills, including the ability to negotiate effectively and manage difficult conversations professionally.

- Proficiency with Microsoft Excel and experience using accounting or ERP platforms such as Net Suite, Sage Intacct, or Quick Books.

- High level of accuracy, strong organizational ability, and the capacity to manage competing deadlines with minimal oversight.

- Comfortable collaborating across departments to resolve invoice questions, payment issues, and account discrepancies.

- Experience in environments that require adaptability, teamwork, and consistent attention to detail.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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