Refund Specialist

Overview

The RCM Refund Specialist is responsible for reviewing patient accounts, conducting financial audits, and accurately processing patient refunds. This position works closely with Accounting and other internal departments to verify payments, resolve account discrepancies, follow up on outstanding refund requests, and ensure refunds are processed accurately and timely.

The ideal candidate is highly detail-oriented, organized, and comfortable working with financial information and patient accounts. This role also requires strong communication skills, as the specialist may assist patients with questions regarding their refunds and account balances.

Major Accountabilities

• Initial account audit and/or second review audit
• Adjust accounts receivable balance
• Verify payments received with our Accounting Department
• Follow up on outstanding refund requests
• Special Projects for refund and transfers
• Finalize paperwork that is submitted to our Accounting Department
• Answer phones to help patients with questions concerning the refund

Experience Requirements

• Minimum of 2 years of data entry experience.
• Dental knowledge or previous experience in a dental or healthcare environment preferred.
• High school diploma or GED required.
• Experience with accounts receivable, payment processing, refunds, or account reconciliation preferred.

Necessary Skill Sets

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency with 10-key by adding machine and PC keyboarding.
• Strong data entry and computer skills.
• Ability to review and analyze financial/account information.
• Strong organizational and time-management skills.
• Ability to handle confidential patient and financial information professionally.
• Ability to work independently while collaborating effectively with Accounting and other departments.