Member Svs & Benefits Specialist

Job Summary

We are seeking a Member Services & Benefits Specialist for a direct hire opportunity in Orange, CA. This role is ideal for a benefits professional with experience in an insurance brokerage environment who enjoys supporting members, resolving benefits questions, coordinating with carriers, and helping employees navigate claims, eligibility, enrollment, and benefit plan administration.

Must have active California Accident & Health Insurance License, no flexibility.

The Member Services & Benefits Specialist will play a key role in delivering responsive, accurate, and professional benefits support while partnering closely with internal teams, carriers, and members. This is a strong opportunity for someone who values a collaborative environment, supportive leadership, and the ability to make a direct impact on the employee and member experience. The right candidate will bring strong customer service skills, attention to detail, and a proactive approach to benefits administration.

• Provide member services, benefits support, and advocacy to help resolve questions, issues, and escalations.
• Assist with claims inquiries, research claim status, and coordinate directly with insurance carriers to support timely resolution.
• Manage eligibility and enrollment administration, including updates, changes, and accurate documentation.
• Maintain and update benefits administration systems to ensure data accuracy and compliance.
• Support new hire benefits enrollment, open enrollment activities, communications, and follow-up.
• Maintain compliance-related documentation and ensure benefit records are organized, accurate, and audit-ready.

• Direct hire opportunity.
• Salary range: $60,000 to $80,000 per year.
• Location:
  
  Orange, CA.

Apple One is committed to equal opportunity employment and is an affirmative action employer. We consider qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance.

For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.