Mazda Shop Forman

Automotive Service Shop Foreman

The Automotive Service Shop Foreman is responsible for the overall efficiency, profitability, and reputation of our Service dept operations. He or she oversees the quality, timeliness, and fashion in which auto repair services are performed and delivered to our valued customers. The Foreman is fully accountable for daily operation of the department and works to optimize customer value and profitability.

Help drive increase of overall shop productivity and Fix It right the First Time

Monitor training for all technicians (hourly and Flat rate)

Supervise and assist technicians as needed

Responsible for the repair and maintenance of customer vehicles, ensuring that work is done expeditiously and correctly

Must be able to work effectively to ensure time limitations are met

Create and maintain a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profits.

Must be competent in the knowledge of automotive repair shop operations

Computer proficiency

Valid drivers license

Team player

Attention to detail and excellent people skills are a must

The ideal candidate has some post-secondary education or training, at least three years of dealer-level or large facility experience, and previous management experience. He or she has a certification or designation in the field of automotive repair or is willing to obtain certification, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.

Excellent communication and interpersonal skills, strong leadership and management skills, and good computer skills are required.

Oversees the management and daily operations of the department

Ensures all service level targets are met or exceeded

Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.

Manages budget and finances

Ensures that required documentation is complete and is in compliance with regulations and standards

Complies with and enforces all safety policies and procedures

Guarantees customer satisfaction in all areas

Performs other duties as assigned

High school diploma or GED required; some post high school education or training preferred

Three years of progressive and relevant experience

Certification or designation in the field of automotive repair (or is willing to obtain certification)

Experience in supervising and managing staff

Unrestricted driver's license and clean driving record

Able to drive both automatic and standard-transmission vehicles

Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

Strong leadership and motivational skills

Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Highly professional and dependable

Safety and customer service oriented

Strong computer and internet skills, including Microsoft Office suite

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!

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