Safety & Health Large Account Service Specialist

Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations.

In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

This is a field-based role. The ideal candidate would reside in the Orange County or Inland Empire area. However, the servicing territory will include throughout the Southern California area.

The S&H Service Specialist works under general supervision and guidance within specific limits and authority. The position utilizes specialized knowledge and experience in developing, delivering, and coordinating workers' compensation cost control services for large and multi-location accounts. At least 25% of available work time is devoted to service account coordination. Works with policyholders and internal partners to reduce policyholder loss potential.

Supports effective workers' compensation underwriting with timely and accurate policy rating and risk information. All tasks are to be performed with the goal of achieving an underwriting profit and demonstrating Zenith's superior workers' compensation expertise.

• Conduct assigned underwriting surveys at prospect and policyholder locations to define business operations, key employee injury/illness exposures and controls.
• Identify and evaluate the following workplace safety and health exposures: manual material handling and ergonomics; machinery and equipment; falls; motor vehicles; and occupational disease.
• Evaluate effectiveness of prospect and policyholder safety and health programs.
• Identify complex engineering and/or administrative controls to reduce workers’ compensation loss potential.
• Use evidence-based safety & health service approach to identify key trends and prioritize multi-location policyholder service needs.
• Develop safety and health service plans, perform ongoing consultation, and oversee work of other safety and health staff servicing assigned accounts, making corrections as needed through influence and working within regional protocols.
• Ensure effective and cost-efficient service delivery to coordinated accounts.
• Influence key policyholder decision-makers to implement safety and health recommendations.
• Oversee own and other Safety & Health staff recommendations made to assigned service accounts.
• Prepare effective reports for policyholders and internal partners, including executive summary and year end reports.
• Develop and conduct necessary and effective policyholder training, leading policyholder decision-makers toward organizational change and/or risk improvement.
• Conduct effective investigation of serious workers’ compensation incidents.
• Build and maintain productive policyholder and agency work relationships.
• Effectively market Zenith and the Safety & Health department within cross-functional marketing team.
• Partner with regional and corp. Safety & Health leaders to improve overall service delivery and service account performance.
• Meet department standards for individual work quality, productivity, and time service.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Participate on projects and perform other duties as assigned.

• Bachelor’s Degree with preferred field of study in occupational safety, industrial hygiene, science, or engineering required.
• Safety or health-related Master’s Degree; or at least one recognized professional designation such as CSP, ARM or CIH required.

• 5+ years…