Customer Service Representative-Call Center

Employer Industry: Insurance Brokerage

• Salary up to $25.00 per hour
• Comprehensive health benefits including Medical/Rx, Dental, Vision, and Life Insurance
• Financial benefits such as 401k, Student Loan Assistance, and Tuition Reimbursement
• Support for mental health and wellness with free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, and Preferred Partner Discounts
• Opportunity to obtain a Property & Casualty Insurance License at no cost to the employee

• Support incoming calls, emails, and online chats from customers
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
• Accurately record details of all customer interactions including requests, inquiries, comments, and complaints
• Retrieve and respond to voicemail and emails effectively
• Participate in occasional outbound call campaigns

• Exceptional listening, communication, and writing skills
• Ability to handle difficult and detailed inbound/outbound calls
• Excellent computer skills including Microsoft Excel, Word, and Outlook
• Ability to multi-task between various software programs
• High School diploma or GED

• Some call center experience
• Customer service experience
• Current Property & Casualty Insurance License

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