Dispatcher, Customer Service​/HelpDesk

Falck is a global emergency medical services provider originating from Denmark that services 3 states in the US including:
California, Texas, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Pay Rate
: $23.00 per hour (This is for a12HR Night Shift Position)

During Training you will be placed temporarily on a Day Shift with your Communication Training Officer. Once you have been cleared from Training you will be placed on nights.

The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority.

They also handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems. Dispatch the appropriate vehicles/personnel as appropriate. In addition, a dispatcher will make phone calls to update, add to, inform and facilitate Falck USA customers.

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:

• Receive and prioritises all incoming telephone calls. Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
• Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
• Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
• Effectively triages all incoming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.
• Obtains required information from party requesting medical transport (as set forth by communications manager).
• Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel’s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.
• Participate in training programs as required. Completes Level I training within timeline set by communications manager. After competency is determined as a Level I dispatcher, completes Level II training (necessary to function as a dispatcher or relief person when called upon).
• Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
• Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.

The Dispatcher may be assigned one or more additional duties. These duties include, but are not limited to, the following:

• Attends all communication meetings.
• Assist with providing information for investigations of incidents as required.
• Perform other job related duties as assigned by Communications Supervisor or Communications Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual in this position must possess the following…