Dispatcher, Customer Service​/HelpDesk

Work Schedule

Start Time: 10:00am. Shift ends around 7:00 pm. Candidates must have open availability Monday‑Friday, with some Saturdays and overtime.

Are you a master of multitasking with a knack for communication? Do you thrive in fast‑paced environments where every second counts? Join Service Champions as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

• Coordinating Service Requests:
  Efficiently schedule and dispatch service calls to field technicians.
• Communication Point:
  Act as the main point of contact for field teams, customers, and management.
• Problem-solving:
  Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules:
  Monitor schedules closely and make real‑time adjustments to optimize operations.
• Record‑Keeping:
  Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response:
  Coordinate emergency response efforts when necessary.
• Resource Allocation:
  Ensure efficient allocation of resources to meet operational demands.
• Collaboration:
  
  Work closely with other departments to streamline processes and improve service delivery.

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

• Health insurance:
  Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off:
  Generous vacation, holidays, and sick leave.
• Training and development:
  Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled LED lighting.

Reasonable accommodations may be made to perform essential functions.

Pay Range: $22 USD – $26 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.