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Public Transit Customer Experience Lead
Job in
Orange, Orange County, California, 92613, USA
Listed on 2026-07-22
Listing for:
Orange County Transportation Authority
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Orange County Transportation Authority (OCTA) is seeking a Customer Relations Specialist to investigate comments and complaints related to the OC Bus system, OC ACCESS, and Express Lanes. The role involves strategizing resolutions, handling escalations, training information centers, and reporting operational statistics.
The incumbent will respond to inquiries, monitor feedback, and collaborate with internal teams to ensure clear public communications and confidentiality.
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