Customer Engagement Lead - CRM & Service Excellence
Job in
Orange, Orange County, California, 92613, USA
Listed on 2026-08-22
Listing for:
Orange County Transportation Authority
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Orange County Transportation Authority (OCTA) seeks a Section Manager II – Customer Engagement to lead the Customer Engagement team, the Customer Information Center, and customer service operations across channels.
The role requires a bachelor's degree or equivalent, five years of customer relations experience (two years supervisory), CRM experience (Salesforce preferred), and strong leadership and communication skills. Starting salary will be within this range based on qualifications.
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