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Senior Customer Success Lead (Escalations
Job in
Orange, Orange County, California, 92613, USA
Listed on 2026-08-22
Listing for:
Alignment Health
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Alignment Health is seeking a Customer Success Lead to manage high-visibility member escalations with a focus on empathy and service recovery. You will act as a working lead, guiding frontline staff and coordinating across departments to resolve issues end-to-end.
The role requires deep Medicare Managed Care knowledge, healthcare CS experience, and strong communication skills. This leadership position emphasizes ownership, compliance, and improving the member experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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