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Customer Experience & CRM Engagement Lead
Job in
Orange, Orange County, California, 92613, USA
Listed on 2026-08-30
Listing for:
Octa
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Client Relationship Management, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
OCTA in Orange County, CA seeks a Section Manager II – Customer Engagement to lead the Customer Engagement team, Customer Information Center, and guide customer service operations across channels.
You will oversee CRM implementation and reporting, coordinate staff and contracts, and drive service improvements. The role requires a Bachelor's degree (or equivalent) and at least five years in customer relations with leadership experience;
Salesforce is preferred.
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