Ocean Export Documentation Specialist

Job Duties

• Manage FAS (Free Alongside Ship) customer relationships and drive sales through proactive outreach and solution‑based support.
• Coordinate end‑to‑end ocean export processes, including booking, documentation, and compliance with international regulations.
• Communicate with carriers, terminals, and internal teams to ensure timely cargo movement and resolve shipment issues.
• Works independently on a PC using MS Excel, Word, and Outlook.
• Perform recordkeeping in manual, PDF, and electronic database formats.
• Communicates via email, texting, and instant messaging.
• Maintain phone etiquette that includes noting information, taking messages, scheduling return calls, forwarding calls, and any other phone‑related tasks.
• Collaborate with other employees in the area working on different tasks.
• Maintain scheduling and event calendars.
• Complete forms in accordance with company procedures.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Keep work areas neat and orderly.
• Ensure regular attendance and punctuality as essential job functions.
• Perform effective housekeeping in the workplace area for safety and hygienic conditions for all team members.

• Ocean Export experience.
• Export Documentation experience/knowledge.
• Flexibility to manage a large volume of emails.
• Excellent organizational skills.
• Must pass a medical physical and drug test.
• Must pass a background check and credit check.
• Preferred – high school diploma or GED and/or foreign education acceptable.
• Some college, one year or more preferred.
• Ability to communicate with others effectively, understand written or oral direction, and use basic math skills as the job demands.
• Basic understanding of MS Office products.

Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, and procedures.

• Work Environment:
  Office.
• Equipment & Tools:
  Personal computer, multi‑line phone, Laser printer.
• Physical Demand Level: Light to Moderate.
• Work Capacity:
  Lifting & carrying 35 lb loads, bending, kneeling, and sitting for long periods.
• Sensory Demands:
  Hearing, vision, touch, and taste.
• Hand Movements:
  Repetitive motions, gripping, keyboard alignment.

Work environment:
In-person for the first 6 months of employment, remote after the first 6 months, contingent on satisfactory performance.

Hours:

Flexible from 6 AM - 8:30 AM start.

Pay rate: $25-28/hr DOE.

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