Call Center Representative

Title:

Call Center Agent - Senior Access Representative

Location:

Orange, CA 92868

Duration: 13 Weeks

Shift: Day 5x8-Hour (08:00 - 16:30)

Pay Range: $35-$38/hr. on W2

* Must have Epic Experience.

The incumbent provides high quality customer service to patients calling to obtain medical services at the client's location. Serves as a preceptor for new staff.

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated experience working with a patient registration software system
• Bilingual skills in English and Spanish and/or Vietnamese